Kel headshotKelly’s a digital marketer and community builder creating ‘customer-first’ strategies that grow brand awareness, customer loyalty and revenue. She is the founder, moderator and Community Manager of #BizHeroes, one of Twitter’s fastest-growing chats.

In her previous position as Head of Marketing for Paper.li, Kelly was tasked with building customer facing organization from the ground up. Taking an “every customer counts” approach, she built Paper.li community and user feedback into operations to build a customer-activated organization, continuously improve Customer Care, Marketing, Communications and Product Development and drive growth, revenue, product development, and customer satisfaction.

Prior to Paper.li, Kelly has held roles spanning large account sales, customer development, and technology for fortune 500 companies and startups in retail, low-tech and high-tech industries.

Kelly is a contributor to Mack Collier.com, the Paper.li blog, and Social Media Today. You can learn more about what she’s up to on LinkedIn.

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